Dispute & Takedown Policy
Effective Date: April 27, 2026
1. Who Can File a Dispute
- The subject of a report: a named company, named driver, or any individual directly identified in a published report who believes the report is false, misleading, or violates these policies.
- The original submitter: who wishes to correct, update, or retract their own report (use legal@cabloot.com instead).
2. How to File
Email legal@cabloot.com with:
- Subject line:
DISPUTE: [full URL of the report] - Your full name and your relationship to the report (company representative, named driver, original submitter)
- Specific factual claims you dispute
- Supporting evidence (screenshots, trip records, photos)
- Contact info for follow-up
We do not accept disputes via social media, comments, or phone.
3. Timelines
- Acknowledgment: within 48 hours of receipt
- Temporary status change: report marked "Under Review" upon receipt of a credible dispute
- Investigation: 7–14 business days (may be extended for complex cases — we will notify you)
4. During Review
A report under active dispute review may be:
- temporarily marked DISPUTED (status label updated);
- temporarily unlisted pending review (in cases involving serious privacy violations or credible fabrication claims).
5. Possible Outcomes
- Retain as-is: dispute not upheld; report remains published
- Response published: your rebuttal is added to the incident page
- Correction: if factual error confirmed, report updated with a timestamped correction note
- Update content: report is corrected, evidence redacted, or context added
- Permanently remove: report is unpublished and purged
6. What We Won't Remove
Reports that are unflattering but factually defensible; subjective opinions ("driver was rude," "app felt scammy"); incidents backed by credible evidence. CabLoot is not a court. If you need legal resolution, consult a lawyer or file in consumer court.
7. Abuse of Process
Disputes filed in bad faith, to suppress legitimate consumer commentary, or that contain false statements may be disclosed. CabLoot is not obligated to process vexatious or repetitive disputes from the same party on the same report.
8. This Is Not Legal Process
Filing a dispute with CabLoot does not substitute for formal legal remedies. If you believe a report is defamatory or otherwise unlawful, you may also pursue remedies through Indian courts or applicable regulators.