Submission Guidelines
Effective Date: April 27, 2026
1. What Qualifies as a Valid Incident
- ✅ Date within the last 2 years
- ✅ Specific city and approximate area
- ✅ Category selected (Overcharge, Cancellation, Safety, Support, etc.)
- ✅ Clear description of what happened
- ✅ Evidence uploaded (screenshots, photos, receipts) — optional but recommended
- ❌ Generic complaints ("All drivers are bad")
- ❌ Abusive language targeting individuals
- ❌ Fabricated or satirical "incidents"
- ❌ Unredacted personal data (see Section 2)
2. Evidence Redaction — MANDATORY
Before uploading screenshots or photos, blur or redact:
- your phone number;
- driver's phone number;
- full trip/booking IDs (last 4 digits are OK);
- home addresses or workplace names;
- vehicle plate numbers (unless central to a safety complaint).
Failure to redact = instant rejection. We cannot publish evidence that exposes private individuals' data.
3. Evidence Standards
- Screenshots: must show relevant app interface or notification
- Photos: must relate directly to the incident (e.g., broken seatbelt, wrong vehicle type)
- Receipts: fare discrepancies, unexpected charges
We don't accept: third-party hearsay ("My friend told me..."), news articles about unrelated incidents, or videos with identifiable faces.
4. What Is Forbidden
Do not submit:
- fabricated or knowingly false accounts;
- content that names, identifies, or targets private individuals by personal contact details;
- abusive, threatening, or harassing language directed at individuals;
- content designed to doxx any person;
- content that violates any applicable Indian law.
5. After You Submit
Your submission goes through:
- Automated spam filter (duplicates, gibberish, profanity)
- Manual review for evidence quality and policy compliance
- Publication with "User-Reported" status
Timeline: 24–72 hours. No guaranteed approval. No appeals for rejections due to fabrication or abuse.
6. Status Labels
Every published report carries a status label:
- UNVERIFIED (default)
- DISPUTED — when a credible counter-claim is under review
- RESPONSE RECEIVED — when the company or named party has responded
- UPDATED — when the submitter has corrected or extended the report
7. Your Responsibility
By submitting, you declare your report is truthful to the best of your knowledge. Deliberately false reports may expose you to defamation liability under Indian law. CabLoot is not your legal representative.
8. Right to Correct
If you submitted a report and wish to correct or retract it, email legal@cabloot.com with the report URL. We process correction requests within 15 business days.