Ola
India's Most Optimistically Named Cab Service
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Incident Reports
Driver arrived, asked for ₹300 cash extra, then cancelled.
I booked a cab from the airport today. The app showed the fare as ₹450. When the driver partner arrived in a white Swift Dzire, he refused to open the trunk, as...
App showed ₹180. OLA Money deducted ₹340. Support closed ticket in 2 minutes.
Booked a Mini from Indiranagar to Whitefield. Upfront price confirmed at ₹180. After drop, received SMS that ₹340 was deducted. Called support — they said "surge applicable" but no surge was shown during booking.
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No surge pricing. No auto-close.
OFFICIAL RESPONSE ARCHIVE
Select a canned response to (fail to) copy for your complaint.
The Empathy Bot
"We truly understand your frustration, sir! As a gesture of goodwill, here is a 2% discount voucher (valid only on Tuesdays between 3 AM and 4 AM)."
The Loophole
"Your ride was technically completed because the driver's GPS passed your house while you were walking to find him."
The Future-Proof
"We have redirected your refund to our EV research division. Thank you for unknowingly investing in the future."